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All rights reserved.",{},"/en/settings",{"description":656},"en/settings","k0sRAJiWw4YE6cIvGgV5ziysPvSa4phBuJvXPrSVvSA",{"id":832,"title":356,"auth":15,"body":833,"canonical":15,"description":1286,"extension":665,"icon":15,"image":15,"keywords":1287,"last_reviewed":1295,"last_updated":1296,"layout":1297,"listed":16,"meta":1298,"nav_column":15,"nav_tab":15,"navigation":16,"no_index":39,"path":357,"redirect":15,"schema_type":1300,"search_boost":15,"seo":1301,"seo_description":15,"seo_title":15,"show_chat":16,"stem":358,"translationKey":1302,"__hash__":1303},"developers/en/5.docs/3.developers/3.api/3.invoices/4.receive-response.md",{"type":653,"value":834,"toc":1277},[835,840,844,849,852,864,867,887,891,897,906,959,970,974,977,983,986,990,993,1095,1109,1113,1120,1123,1129,1133,1136,1170,1174,1218,1221,1224,1236,1273],[836,837,839],"h1",{"id":838},"receive-an-invoice-response","Receive an Invoice Response",[841,842,843],"p",{},"When a recipient reports the status of your invoice via an Invoice Response (status message), the PSB sends a notification to your webhook. This way, as a sender, you know whether an invoice has been approved, rejected, or whether the recipient needs additional information. This article describes how to receive and process those notifications.",[845,846,848],"h2",{"id":847},"how-does-it-work","How does it work?",[841,850,851],{},"After sending an invoice, the recipient can send status messages back via the Peppol network. The PSB automatically links each incoming Invoice Response to your original invoice and publishes a webhook event.",[841,853,854,855,859,860,863],{},"This is expected behaviour: receiving an Invoice Response after you have sent an invoice yourself is normal and not an error condition or a \"response to an incoming document\". In the Peppol message, ",[856,857,858],"code",{},"cac:DocumentReference/cbc:ID"," (usually with ",[856,861,862],{},"DocumentTypeCode"," 380, commercial invoice) points to the Invoice ID of your original invoice, not to the message ID of the Invoice Response itself.",[841,865,866],{},"The flow:",[868,869,870,874,877,880],"ol",{},[871,872,873],"li",{},"You send an invoice via the PSB",[871,875,876],{},"The recipient processes the invoice and sends an Invoice Response",[871,878,879],{},"The PSB receives the response message and links it to your invoice",[871,881,882,883,886],{},"Your webhook receives an ",[856,884,885],{},"InvoiceResponseReceived"," event",[845,888,890],{"id":889},"configure-your-webhook","Configure your webhook",[841,892,893,894,896],{},"Register a hook on the ",[856,895,885],{}," topic:",[898,899,904],"pre",{"className":900,"code":902,"language":903},[901],"language-text","POST /api/v1/hook\n","text",[856,905,902],{"__ignoreMap":656},[898,907,911],{"className":908,"code":909,"language":910,"meta":656,"style":656},"language-json shiki shiki-themes github-light github-dark","{\n  \"action\": \"https://mijn-systeem.nl/webhook/responses#mijnSecretKey\",\n  \"topics\": [\"InvoiceResponseReceived\"]\n}\n","json",[856,912,913,922,938,953],{"__ignoreMap":656},[914,915,918],"span",{"class":916,"line":917},"line",1,[914,919,921],{"class":920},"sVt8B","{\n",[914,923,924,928,931,935],{"class":916,"line":657},[914,925,927],{"class":926},"sj4cs","  \"action\"",[914,929,930],{"class":920},": ",[914,932,934],{"class":933},"sZZnC","\"https://mijn-systeem.nl/webhook/responses#mijnSecretKey\"",[914,936,937],{"class":920},",\n",[914,939,941,944,947,950],{"class":916,"line":940},3,[914,942,943],{"class":926},"  \"topics\"",[914,945,946],{"class":920},": [",[914,948,949],{"class":933},"\"InvoiceResponseReceived\"",[914,951,952],{"class":920},"]\n",[914,954,956],{"class":916,"line":955},4,[914,957,958],{"class":920},"}\n",[841,960,961,962,965,966,969],{},"The webhook payload contains the ",[856,963,964],{},"documentId"," of the original invoice and the ",[856,967,968],{},"responseDocumentId"," of the Invoice Response message.",[845,971,973],{"id":972},"download-the-invoice-response","Download the Invoice Response",[841,975,976],{},"Retrieve the full Invoice Response message via the API:",[898,978,981],{"className":979,"code":980,"language":903},[901],"GET /api/v1/{partyId}/salesInvoice/{documentId}/response/{responseDocumentId}/download HTTP/1.1\nHost: psb.econnect.eu\nAuthorization: Bearer {access_token}\n",[856,982,980],{"__ignoreMap":656},[841,984,985],{},"The message contains the status code, any clarification codes and an optional note from the recipient.",[845,987,989],{"id":988},"interpreting-status-codes","Interpreting status codes",[841,991,992],{},"The received status code indicates what stage the invoice is at with the recipient:",[994,995,996,1012],"table",{},[997,998,999],"thead",{},[1000,1001,1002,1006,1009],"tr",{},[1003,1004,1005],"th",{},"Code",[1003,1007,1008],{},"Name",[1003,1010,1011],{},"What does this mean for you as a sender?",[1013,1014,1015,1030,1043,1056,1069,1082],"tbody",{},[1000,1016,1017,1024,1027],{},[1018,1019,1020],"td",{},[1021,1022,1023],"strong",{},"AB",[1018,1025,1026],{},"Acknowledge",[1018,1028,1029],{},"Invoice has been received and is readable",[1000,1031,1032,1037,1040],{},[1018,1033,1034],{},[1021,1035,1036],{},"IP",[1018,1038,1039],{},"In Process",[1018,1041,1042],{},"Invoice is being processed, no verdict yet",[1000,1044,1045,1050,1053],{},[1018,1046,1047],{},[1021,1048,1049],{},"UQ",[1018,1051,1052],{},"Under Query",[1018,1054,1055],{},"The recipient has questions, action needed",[1000,1057,1058,1063,1066],{},[1018,1059,1060],{},[1021,1061,1062],{},"RE",[1018,1064,1065],{},"Rejected",[1018,1067,1068],{},"Invoice has been rejected, correct and resend",[1000,1070,1071,1076,1079],{},[1018,1072,1073],{},[1021,1074,1075],{},"AP",[1018,1077,1078],{},"Accepted",[1018,1080,1081],{},"Invoice has been approved, payment will follow",[1000,1083,1084,1089,1092],{},[1018,1085,1086],{},[1021,1087,1088],{},"PD",[1018,1090,1091],{},"Fully Paid",[1018,1093,1094],{},"Invoice has been paid",[841,1096,1097,1098,1100,1101,1103,1104,1108],{},"For the ",[1021,1099,1049],{}," and ",[1021,1102,1062],{}," statuses, it is important to read the Reason code and Action code that were sent along. These indicate what is wrong and what action the recipient expects from you. See the article ",[1105,1106,1107],"a",{"href":353},"Send an Invoice Response"," for a full overview of all Reason and Action codes.",[845,1110,1112],{"id":1111},"requirements-for-receiving-responses","Requirements for receiving responses",[841,1114,1115,1116,1119],{},"To receive Invoice Responses as a sender, your organisation must be registered in the Peppol SMP with the ",[856,1117,1118],{},"invoiceResponse"," capability. Without this registration, the recipient's Access Point cannot deliver the response message.",[841,1121,1122],{},"Check and activate the capability:",[898,1124,1127],{"className":1125,"code":1126,"language":903},[901],"PUT /api/v1/peppol/config HTTP/1.1\nHost: psb.econnect.eu\nAuthorization: Bearer {access_token}\nContent-Type: application/json\n\n{\n  \"invoiceResponse\": {\n    \"state\": \"on\"\n  }\n}\n",[856,1128,1126],{"__ignoreMap":656},[845,1130,1132],{"id":1131},"processing-in-your-own-system","Processing in your own system",[841,1134,1135],{},"Some recommendations for processing Invoice Responses:",[1137,1138,1139,1148,1154,1164],"ul",{},[871,1140,1141,1144,1145,1147],{},[1021,1142,1143],{},"Link to the invoice",": use the ",[856,1146,964],{}," from the payload to link the response to the correct invoice in your own records.",[871,1149,1150,1153],{},[1021,1151,1152],{},"Display the status",": make the invoice status visible to your users. An \"approved\" or \"rejected\" indicator prevents unnecessary follow-up queries.",[871,1155,1156,1159,1160,1163],{},[1021,1157,1158],{},"Respond to rejections",": with status RE, it is common practice to correct the invoice and send a new version. Note: use a new ",[856,1161,1162],{},"X-EConnect-DocumentId"," for this, as it is a new document.",[871,1165,1166,1169],{},[1021,1167,1168],{},"Keep the audit trail",": store every received Invoice Response as part of the invoice history.",[845,1171,1173],{"id":1172},"frequently-asked-questions","Frequently asked questions",[1175,1176,1177,1194,1205],"e-accordion",{},[1178,1179,1182],"e-accordion-item",{"header":1180,"value":1181},"Which webhook and fields do I use to receive an Invoice Response?","item-1",[841,1183,1184,1185,1187,1188,1190,1191,1193],{},"Register a hook on the topic ",[856,1186,885],{},". The payload contains the ",[856,1189,964],{}," of your originally sent invoice and the ",[856,1192,968],{}," of the status message. This allows you to link the response in your system to the correct sales invoice.",[1178,1195,1198],{"header":1196,"value":1197},"How do I retrieve the full Invoice Response XML?","item-2",[841,1199,1200,1201,1204],{},"Use ",[856,1202,1203],{},"GET /api/v1/{partyId}/salesInvoice/{documentId}/response/{responseDocumentId}/download"," with the documentId of the invoice and the responseDocumentId from the webhook. The message contains the status code and any clarification information from the recipient.",[1178,1206,1209],{"header":1207,"value":1208},"What should I do when the status is RE and why a new X-EConnect-DocumentId?","item-3",[841,1210,1211,1212,1214,1215,1217],{},"With ",[856,1213,1062],{}," (Rejected), you need to correct the invoice and resend it; the Reason and Action codes indicate what is wrong. For the new version, use a new ",[856,1216,1162],{},", because it is a new document and idempotency works per documentId.",[1219,1220],"hr",{},[841,1222,1223],{},"Invoice Responses are optional in the Peppol network. Not every recipient sends them. 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Direct access to internationaal bereik.",{"id":1690,"path":1514,"stem":1691,"title":721,"description":1692,"icon":464,"image":15,"columns":15,"tabs":15,"nav_column":15,"nav_tab":1640,"external_url":15,"navigation":16,"redirect":15},"sections/en/2.peppol/22.peppol-smp.md","en/2.peppol/22.peppol-smp","With the eConnect SMP we handle all the technology for you. Instantly Peppol-compliant with proprietary SMP technology.",{"id":1694,"path":1695,"stem":1696,"title":1697,"description":1698,"icon":1699,"image":15,"columns":15,"tabs":15,"nav_column":15,"nav_tab":1595,"external_url":15,"navigation":16,"redirect":15},"sections/en/2.peppol/3.hybrid-solutions.md","/en/peppol/hybrid-solutions","en/2.peppol/3.hybrid-solutions","Hybrid solutions","Peppol alongside email, portal, PDF receipt and ERP integrations in one flow. No invoice falls through the cracks. Incl. 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From quotation and order to invoice and status message, fully automated.",{"id":1727,"path":1728,"stem":1729,"title":1730,"description":1731,"icon":1484,"image":15,"columns":15,"tabs":15,"nav_column":15,"nav_tab":1610,"external_url":15,"navigation":16,"redirect":15},"sections/en/2.peppol/8.obligations.md","/en/peppol/obligations","en/2.peppol/8.obligations","Obligations","E-invoicing obligations per country and region: status, effective date, network and what it means for your organisation. EU, UAE, Singapore and more.",{"id":1733,"path":1619,"stem":1734,"title":1735,"description":1736,"icon":1737,"image":15,"columns":15,"tabs":15,"nav_column":15,"nav_tab":15,"external_url":15,"navigation":16,"redirect":15},"sections/en/2.peppol/9.ctc-5-corner-model.md","en/2.peppol/9.ctc-5-corner-model","CTC and 5-corner","Continuous Transaction Controls: real-time reporting of invoice data to the tax authority. ViDA pillar and global trend. eConnect supports all CTC models.","nodes",{"id":1739,"path":1740,"stem":1741,"title":436,"description":1742,"icon":441,"image":15,"columns":15,"tabs":1743,"nav_column":15,"nav_tab":15,"external_url":15,"navigation":16,"redirect":15},"sections/en/2.peppol/index.md","/en/peppol","en/2.peppol/index","Send and receive e-invoices internationally via Peppol. 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Choose the model that fits your organisation.","handshake","partner-worden",{"id":1774,"path":1775,"stem":1776,"title":1777,"description":1778,"icon":1618,"image":15,"columns":15,"tabs":15,"nav_column":15,"nav_tab":1765,"external_url":15,"navigation":16,"redirect":15},"sections/en/3.partners/compliance-managed-service.md","/en/partners/compliance-managed-service","en/3.partners/compliance-managed-service","Compliance as a managed service","Country-specific e-invoicing compliance for 15+ countries, ViDA-ready, CTC reporting included. eConnect keeps standards current, so you don't have to.",{"id":1780,"path":1781,"stem":1782,"title":1783,"description":1784,"icon":68,"image":15,"columns":15,"tabs":15,"nav_column":15,"nav_tab":1772,"external_url":15,"navigation":16,"redirect":15},"sections/en/3.partners/how-to-become-partner.md","/en/partners/how-to-become-partner","en/3.partners/how-to-become-partner","The partner process","From first conversation to production in six steps. Clear lead times, role division and a fixed route to your first live customer.",{"id":1786,"path":1787,"stem":1788,"title":567,"description":1789,"icon":1771,"image":15,"columns":15,"tabs":1790,"nav_column":15,"nav_tab":15,"external_url":15,"navigation":16,"redirect":15},"sections/en/3.partners/index.md","/en/partners","en/3.partners/index","One smooth e-invoicing engine, three partner models and a portal for existing partners. Build Peppol into your own product, under your own brand.",[1791,1793,1795],{"key":1765,"label":1792},"Smooth e‑invoicing",{"key":1772,"label":1794},"Become a partner",{"key":1756,"label":1796},"For existing partners",{"id":1798,"path":1799,"stem":1800,"title":1801,"description":1802,"icon":68,"image":15,"columns":15,"tabs":15,"nav_column":15,"nav_tab":1765,"external_url":15,"navigation":16,"redirect":15},"sections/en/3.partners/live-within-a-month.md","/en/partners/live-within-a-month","en/3.partners/live-within-a-month","Snel live","REST API, OpenAPI, SDK's in PHP en .NET en een gratis acceptatieomgeving. Van getekend contract tot eerste live klant binnen een maand.",{"id":1804,"path":1805,"stem":1806,"title":744,"description":1807,"icon":484,"image":15,"columns":15,"tabs":15,"nav_column":15,"nav_tab":1765,"external_url":15,"navigation":16,"redirect":15},"sections/en/3.partners/one-api-all-networks.md","/en/partners/one-api-all-networks","en/3.partners/one-api-all-networks","One integration, access to Peppol, other procurement networks, SFTP and email. The PSB automatically selects the right channel and format per recipient.",{"id":1809,"path":1810,"stem":1811,"title":1812,"description":1813,"icon":464,"image":15,"columns":15,"tabs":15,"nav_column":15,"nav_tab":1756,"external_url":15,"navigation":16,"redirect":15},"sections/en/3.partners/partner-dashboard.md","/en/partners/partner-dashboard","en/3.partners/partner-dashboard","Partner Dashboard","Control is the eConnect partner dashboard: monitor document flows, manage Peppol registrations and onboard end clients. Available to active partners only.",{"id":1815,"path":1816,"stem":1817,"title":1818,"description":656,"icon":15,"image":15,"columns":15,"tabs":15,"nav_column":15,"nav_tab":15,"external_url":15,"navigation":39,"redirect":1810},"sections/en/3.partners/partner-portal.md","/en/partners/partner-portal","en/3.partners/partner-portal","Partner Portal",{"id":1820,"path":1821,"stem":1822,"title":747,"description":1823,"icon":1824,"image":15,"columns":15,"tabs":15,"nav_column":15,"nav_tab":1756,"external_url":15,"navigation":16,"redirect":15},"sections/en/3.partners/partner-support.md","/en/partners/partner-support","en/3.partners/partner-support","Dedicated support line for eConnect partners: implementation questions, incidents, escalations and direct access to the tech team. In line with your partner agreement.","support",{"id":1826,"path":1827,"stem":1828,"title":1829,"description":1830,"icon":1771,"image":15,"columns":15,"tabs":15,"nav_column":15,"nav_tab":15,"external_url":15,"navigation":16,"redirect":15},"sections/en/3.partners/schedule-a-partnership-meeting.md","/en/partners/schedule-a-partnership-meeting","en/3.partners/schedule-a-partnership-meeting","Schedule a partnership meeting","Schedule a no-obligation partnership meeting with eConnect. Discover which partner model — referral, reseller or white label — fits your organization.",{"id":1832,"path":1833,"stem":1834,"title":1835,"description":1836,"icon":1837,"image":15,"columns":15,"tabs":15,"nav_column":15,"nav_tab":1756,"external_url":15,"navigation":16,"redirect":1838},"sections/en/3.partners/service-docs.md","/en/partners/service-docs","en/3.partners/service-docs","Service & documentatie","SLA-overzichten, verwerkersovereenkomst, release notes en servicedocumentatie voor eConnect-partners.","service","/nl/docs/product/service",{"id":1840,"path":1841,"stem":1842,"title":735,"description":1843,"icon":1844,"image":15,"columns":15,"tabs":15,"nav_column":15,"nav_tab":1772,"external_url":15,"navigation":16,"redirect":15},"sections/en/3.partners/software-partners.md","/en/partners/software-partners","en/3.partners/software-partners","Add Peppol e-invoicing to your accounting, ERP or industry software. 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Schedule a meeting, ask a question, visit us in Woerden or send an invoice via Peppol.","contact",{"id":2021,"path":2022,"stem":2023,"title":792,"description":2024,"icon":2025,"image":15,"columns":15,"tabs":15,"nav_column":2019,"nav_tab":15,"external_url":15,"navigation":16,"redirect":15},"sections/en/6.about/8.schedule-a-meeting.md","/en/about/schedule-a-meeting","en/6.about/8.schedule-a-meeting","Book a free 30-minute intro to see how e-invoicing fits your organisation.","calendar-today",{"id":2027,"path":2028,"stem":2029,"title":2030,"description":2031,"icon":2032,"image":15,"columns":15,"tabs":15,"nav_column":15,"nav_tab":15,"external_url":15,"navigation":39,"redirect":15},"sections/en/6.about/free-tools.md","/en/about/free-tools","en/6.about/free-tools","Free tools","Use free eConnect tools to validate invoice files and start e-invoicing via Peppol right away.","gift",{"id":2034,"path":2035,"stem":2036,"title":776,"description":2037,"icon":1602,"image":15,"columns":2038,"tabs":15,"nav_column":15,"nav_tab":15,"external_url":15,"navigation":16,"redirect":1979},"sections/en/6.about/index.md","/en/about","en/6.about/index","Customer stories, news and background information about eConnect. 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Monthly news about Peppol, e-invoicing, regulations and product updates delivered straight to your inbox.",{"id":2057,"path":1475,"stem":2058,"title":688,"description":2059,"icon":2060,"image":15,"columns":15,"tabs":15,"nav_column":15,"nav_tab":15,"external_url":15,"navigation":39,"redirect":15},"sections/en/ai-processing/index.md","en/ai-processing/index","AI processing by eConnect: automatic handling of incoming e-invoices, PDFs and scans with recognition, posting suggestions and order matching.","brain",{"id":2062,"path":2063,"stem":2064,"title":2065,"description":2066,"icon":15,"image":15,"columns":15,"tabs":15,"nav_column":15,"nav_tab":15,"external_url":15,"navigation":39,"redirect":2067},"sections/en/algemene-voorwaarden/index.md","/en/algemene-voorwaarden","en/algemene-voorwaarden/index","Terms and Conditions","Redirect from Dutch slug to English terms.","/en/terms-and-conditions",{"id":2069,"path":2070,"stem":2071,"title":773,"description":2072,"icon":15,"image":15,"columns":15,"tabs":15,"nav_column":15,"nav_tab":15,"external_url":15,"navigation":39,"redirect":774},"sections/en/api-reference/index.md","/en/api-reference","en/api-reference/index","Redirected to the full interactive API Reference.",{"id":2074,"path":2075,"stem":2076,"title":802,"description":2077,"icon":15,"image":15,"columns":15,"tabs":15,"nav_column":15,"nav_tab":15,"external_url":15,"navigation":39,"redirect":15},"sections/en/disclaimer/index.md","/en/disclaimer","en/disclaimer/index","Disclaimer of eConnect regarding use of econnect.eu, liability, external links, and intellectual property.",{"id":2079,"path":1534,"stem":2080,"title":614,"description":2081,"icon":1533,"image":15,"columns":15,"tabs":15,"nav_column":1368,"nav_tab":15,"external_url":15,"navigation":16,"redirect":15},"sections/en/industries/accountancy/index.md","en/industries/accountancy/index","E-invoicing for accounting and bookkeeping firms. 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Peppol BIS and EN 16931 for multi-country chains, plus sector formats such as DICO where required.",{"id":2090,"path":1548,"stem":2091,"title":593,"description":2092,"icon":1399,"image":15,"columns":15,"tabs":15,"nav_column":1368,"nav_tab":15,"external_url":15,"navigation":16,"redirect":15},"sections/en/industries/government/index.md","en/industries/government/index","E-invoicing for government organisations. Peppol BIS for B2G, multi-country public sector, ISAE 3402 certified — including the Dutch Central Government Access Point.",{"id":2094,"path":1556,"stem":2095,"title":1553,"description":2096,"icon":1555,"image":15,"columns":15,"tabs":15,"nav_column":1368,"nav_tab":15,"external_url":15,"navigation":16,"redirect":15},"sections/en/industries/housing-associations/index.md","en/industries/housing-associations/index","E-invoicing for housing associations. 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