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EU, VAE, Singapore en meer.",{"id":449,"path":450,"stem":451,"title":452,"description":453,"icon":301,"image":12,"columns":12,"tabs":454,"nav_column":12,"nav_tab":12,"external_url":12,"navigation":14,"redirect":12},"sections/nl/2.peppol/index.md","/nl/peppol","nl/2.peppol/index","Peppol","Factureer veilig en internationaal via Peppol. Sluit aan via een gecertificeerd Access Point met directe integratie, SMP-beheer en e-procurement.",[455,457,459],{"key":294,"label":456},"Peppol inzetten",{"key":383,"label":458},"Peppol technologie",{"key":309,"label":460},"Peppol kennis",{"id":462,"path":463,"stem":464,"title":374,"description":465,"icon":376,"image":12,"columns":12,"tabs":12,"nav_column":12,"nav_tab":466,"external_url":12,"navigation":14,"redirect":12},"sections/nl/3.partners/1.een-api-alle-netwerken.md","/nl/partners/een-api-alle-netwerken","nl/3.partners/1.een-api-alle-netwerken","Eén integratie, toegang tot Peppol, andere procurement-netwerken, SFTP en e-mail. De PSB kiest automatisch het juiste kanaal en formaat per ontvanger.","smooth",{"id":468,"path":469,"stem":470,"title":471,"description":472,"icon":119,"image":12,"columns":12,"tabs":12,"nav_column":12,"nav_tab":473,"external_url":12,"navigation":14,"redirect":12},"sections/nl/3.partners/10.partnerdashboard.md","/nl/partners/partnerdashboard","nl/3.partners/10.partnerdashboard","Partnerdashboard","Control is het eConnect-partnerdashboard: documentstromen monitoren, Peppol-registraties beheren en eindklanten onboarden. Alleen voor actieve partners.","bestaand",{"id":475,"path":476,"stem":477,"title":478,"description":479,"icon":480,"image":12,"columns":12,"tabs":12,"nav_column":12,"nav_tab":473,"external_url":12,"navigation":14,"redirect":481},"sections/nl/3.partners/12.service-docs.md","/nl/partners/service-docs","nl/3.partners/12.service-docs","Service & documentatie","SLA-overzichten, verwerkersovereenkomst, release notes en servicedocumentatie voor eConnect-partners.","service","/nl/docs/product/service",{"id":483,"path":484,"stem":485,"title":486,"description":487,"icon":376,"image":12,"columns":12,"tabs":12,"nav_column":12,"nav_tab":473,"external_url":12,"navigation":14,"redirect":488},"sections/nl/3.partners/15.api-docs.md","/nl/partners/api-docs","nl/3.partners/15.api-docs","API documentatie","Volledige PSB API-documentatie voor partners: authenticatie, endpoints, webhooks, SDKs en sandbox.","/nl/docs/developers/api",{"id":490,"path":491,"stem":492,"title":493,"description":494,"icon":495,"image":12,"columns":12,"tabs":12,"nav_column":12,"nav_tab":496,"external_url":12,"navigation":14,"redirect":12},"sections/nl/3.partners/6.partnermodellen.md","/nl/partners/partnermodellen","nl/3.partners/6.partnermodellen","Partnermodellen","Vergelijk drie partnermodellen voor e-facturatie: referral, reseller en white label. Kies het model dat past bij jouw organisatie.","handshake","partner-worden",{"id":498,"path":499,"stem":500,"title":501,"description":502,"icon":503,"image":12,"columns":12,"tabs":12,"nav_column":12,"nav_tab":496,"external_url":12,"navigation":14,"redirect":12},"sections/nl/3.partners/7.softwarepartners.md","/nl/partners/softwarepartners","nl/3.partners/7.softwarepartners","Softwarepartners","Voeg Peppol e-facturatie toe aan jouw boekhoud-, ERP- of branchesoftware. Live binnen vier weken via REST API of standaardkoppeling.","applications",{"id":505,"path":506,"stem":507,"title":508,"description":509,"icon":510,"image":12,"columns":12,"tabs":12,"nav_column":12,"nav_tab":496,"external_url":12,"navigation":14,"redirect":12},"sections/nl/3.partners/8.white-label.md","/nl/partners/white-label","nl/3.partners/8.white-label","White-label PSB","Bied Peppol en e-facturatie aan onder je eigen merk. Geen eigen Peppol-certificaat, geen OpenPeppol-contributie, geen audits. 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Bewezen schaal voor partners.",{"id":518,"path":519,"stem":520,"title":521,"description":522,"icon":338,"image":12,"columns":12,"tabs":12,"nav_column":12,"nav_tab":466,"external_url":12,"navigation":14,"redirect":12},"sections/nl/3.partners/compliance-beheerde-dienst.md","/nl/partners/compliance-beheerde-dienst","nl/3.partners/compliance-beheerde-dienst","Beheerde compliance","Landspecifieke regelgeving in 15+ landen, ViDA-ready, CTC-rapportage inbegrepen in de documentprijs. eConnect houdt de standaarden bij, jij niet.",{"id":524,"path":525,"stem":526,"title":527,"description":528,"icon":529,"image":12,"columns":12,"tabs":12,"nav_column":12,"nav_tab":496,"external_url":12,"navigation":14,"redirect":12},"sections/nl/3.partners/hoe-word-ik-partner.md","/nl/partners/hoe-word-ik-partner","nl/3.partners/hoe-word-ik-partner","Partnerproces","Van kennismaking tot productie in zes stappen. Heldere doorlooptijden, rolverdeling en een vaste route naar je eerste live klant.","rocket",{"id":531,"path":532,"stem":533,"title":534,"description":535,"icon":536,"image":12,"columns":12,"tabs":12,"nav_column":12,"nav_tab":12,"external_url":12,"navigation":14,"redirect":12},"sections/nl/3.partners/ik-ben-al-partner.md","/nl/partners/ik-ben-al-partner","nl/3.partners/ik-ben-al-partner","Partner portaal","Centrale toegang voor bestaande eConnect-partners: training, sales- en marketingmateriaal, partner support en directe lijn naar je Partner Manager.","account-verified",{"id":538,"path":539,"stem":540,"title":541,"description":542,"icon":495,"image":12,"columns":12,"tabs":543,"nav_column":12,"nav_tab":12,"external_url":12,"navigation":14,"redirect":12},"sections/nl/3.partners/index.md","/nl/partners","nl/3.partners/index","Partners","Één smooth e‑invoicing engine, drie partnermodellen en een portaal voor bestaande partners. Bouw Peppol in jouw eigen product, onder jouw eigen merk.",[544,546,548],{"key":466,"label":545},"Smooth e‑invoicing",{"key":496,"label":547},"Partner worden",{"key":473,"label":549},"Voor bestaande partners",{"id":551,"path":552,"stem":553,"title":554,"description":555,"icon":529,"image":12,"columns":12,"tabs":12,"nav_column":12,"nav_tab":466,"external_url":12,"navigation":14,"redirect":12},"sections/nl/3.partners/live-binnen-een-maand.md","/nl/partners/live-binnen-een-maand","nl/3.partners/live-binnen-een-maand","Snel live","REST API, OpenAPI, SDK's in PHP en .NET en een gratis acceptatieomgeving. Van getekend contract tot eerste live klant binnen een maand.",{"id":557,"path":558,"stem":559,"title":560,"description":561,"icon":562,"image":12,"columns":12,"tabs":12,"nav_column":12,"nav_tab":473,"external_url":12,"navigation":14,"redirect":12},"sections/nl/3.partners/partner-support.md","/nl/partners/partner-support","nl/3.partners/partner-support","Partner support","Dedicated support zodat jij klanten snel verder helpt.","support",{"id":564,"path":565,"stem":566,"title":567,"description":568,"icon":495,"image":12,"columns":12,"tabs":12,"nav_column":12,"nav_tab":12,"external_url":12,"navigation":14,"redirect":12},"sections/nl/3.partners/plan-een-partnership-gesprek.md","/nl/partners/plan-een-partnership-gesprek","nl/3.partners/plan-een-partnership-gesprek","Plan een partnership-gesprek","Plan een vrijblijvend gesprek over partnerschap met eConnect. 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Het supportteam is bereikbaar op werkdagen van 08:30 tot 17:00 uur (CET).",[1386,1456,1457,1473,1484],{"v-slot:cards":574},[1458,1459,1462],"action-card",{"icon":756,"title":1460,"to":1461},"Ticket indienen","https://desk.econnect.eu/portal/nl/newticket?departmentId=152567000000007061&layoutId=152567000000023011",[1392,1463,1464,1465,1472],{},"Voor inhoudelijke vragen, incidenten en opvolging. Bestaande klanten volgen de status via ",[1466,1467,1471],"a",{"href":1468,"rel":1469},"https://support.econnect.eu",[1470],"nofollow","support.econnect.eu",".",[1458,1474,1476],{"icon":51,"title":1475},"E-mail",[1392,1477,1478,1479,1483],{},"Stuur je vraag naar ",[1466,1480,1482],{"href":1481},"mailto:support@econnect.eu","support@econnect.eu",". Je bericht wordt automatisch als ticket geregistreerd.",[1458,1485,1487],{"icon":316,"title":1486,"to":707},"Kennisbank",[1392,1488,1489],{},"Doorzoek artikelen over het platform, Peppol, koppelingen en regelgeving. Vaak vind je hier direct het antwoord zonder te wachten.",[1412,1491,1495,1501,1507],{"alt":1492,"badge":1493,"direction":1445,"src":1494},"Remote Starter-sessie met eConnect","begeleide hulp","/images/sfeer/sfeer-overleg-developer-uitleg.jpg",[1386,1496,1497],{"v-slot:title":574},[1421,1498,1500],{"id":1499},"remote-starter","Remote Starter",[1392,1502,1503,1504,1506],{},"Soms is live meekijken effectiever dan heen-en-weer mailen. Een ",[1429,1505,1500],{},"-sessie is een begeleide remote sessie van circa twee uur waarin we samen je Peppol-registratie, eerste configuratie of softwarekoppeling doorlopen en testen. Bij standaardkoppelingen verzorgt het Support-team deze sessie; bij complexere landschappen begeleidt het delivery-team het implementatietraject.",[1392,1508,1509,1510,1512],{},"De sessie is ook beschikbaar voor aanpassingen na de initiële inrichting (bijvoorbeeld bij configuratiewijzigingen). Plan een sessie via je vaste contactpersoon, ",[1466,1511,1482],{"href":1481}," of vraag Cora welke route in jouw situatie past.",[1442,1514,1516,1522,1529,1540],{"badge":1515,"direction":1416},"service levels",[1386,1517,1518],{"v-slot:title":574},[1421,1519,1521],{"id":1520},"sla-gegarandeerde-reactietijden","SLA: gegarandeerde reactietijden",[1392,1523,1524,1525,1528],{},"Met een ",[1429,1526,1527],{},"Service Level Agreement (SLA)"," maak je afspraken over responstijden, prioriteit en extra services. SLA Bronze is inbegrepen bij elk abonnement op het eConnect-platform: ondersteuning tijdens kantooruren via het supportportaal en telefonisch contact, met gegarandeerde responstijden (bij P1-issues maximaal 8 kantooruren bij Bronze). Wil je snellere responstijden (tot 1 uur bij Gold), een acceptatieomgeving om wijzigingen te testen, of SLA-rapportage voor interne verantwoording, dan kies je voor SLA Silver of Gold.",[1392,1530,1531,1532,1536,1537,1539],{},"De exacte responstijden, prioriteitsclassificatie en operationele afspraken per niveau staan in de ",[1466,1533,1535],{"href":1534},"/nl/docs/kennis/service/sla/sla-overzicht","service-documentatie",". Voor een SLA op maat of een upgrade bespreek je je situatie met sales — via ",[1466,1538,746],{"href":744}," of een gesprek met Cora.",[1386,1541,1542,1550,1558],{"v-slot:cards":574},[1458,1543,1547],{"icon":1544,"title":1545,"to":1546},"clock","Responstijden","/nl/docs/kennis/service/sla/sla-support",[1392,1548,1549],{},"Gegarandeerde reactietijden per prioriteit en SLA-niveau, met escalatie bij blocking issues.",[1458,1551,1555],{"icon":1552,"title":1553,"to":1554},"server","Acceptatieomgeving","/nl/docs/kennis/service/sla/sla-platform",[1392,1556,1557],{},"Vanaf SLA Silver test je releases en configuratiewijzigingen vóór productie.",[1458,1559,1563],{"icon":1560,"title":1561,"to":1562},"chart","SLA-rapportage","/nl/docs/kennis/service/sla/sla-rapportage",[1392,1564,1565],{},"Bij SLA Gold ontvang je periodieke rapportages over beschikbaarheid en performance.",[1567,1568,1569,1575],"faq",{},[1386,1570,1571],{"v-slot:title":574},[1421,1572,1574],{"id":1573},"veelgestelde-vragen","Veelgestelde vragen",[1386,1576,1577,1596,1615,1627,1642,1654],{"v-slot:items":574},[1578,1579,1582,1591],"e-accordion-item",{"header":1580,"value":1581},"Waar begin ik als ik hulp nodig heb?","item-1",[1392,1583,1584,1585,1588,1589,1472],{},"Start met Cora — zij kent de documentatie en helpt je de juiste route te kiezen. Voor incidenten of vragen waarbij we een dossier opbouwen, dien je een ticket in via ",[1466,1586,1471],{"href":1468,"rel":1587},[1470]," of mail naar ",[1466,1590,1482],{"href":1481},[1392,1592,1593],{},[1466,1594,1595],{"href":1546},"Supportkanalen en responstijden",[1578,1597,1600,1610],{"header":1598,"value":1599},"Hoe maak ik een ticket aan?","item-2",[1392,1601,1602,1603,1606,1607,1609],{},"Ga naar ",[1466,1604,1471],{"href":1468,"rel":1605},[1470]," en maak een melding via het webformulier. Bestaande klanten ontvangen een uitnodiging om een account aan te maken en tickets te volgen. E-mail naar ",[1466,1608,1482],{"href":1481}," creëert automatisch een ticket.",[1392,1611,1612],{},[1466,1613,1614],{"href":1546},"Toegang tot het supportportaal",[1578,1616,1619,1622],{"header":1617,"value":1618},"Wat levert een SLA mij op?","item-3",[1392,1620,1621],{},"Een SLA legt gegarandeerde responstijden, prioriteitsclassificatie en — afhankelijk van het niveau — telefonische support, een acceptatieomgeving en rapportage vast. SLA Bronze is standaard inbegrepen bij elk platformabonnement; Silver en Gold bieden snellere reactietijden en extra services.",[1392,1623,1624],{},[1466,1625,1626],{"href":1534},"SLA-overzicht",[1578,1628,1631,1637],{"header":1629,"value":1630},"Wat is een Remote Starter-sessie?","item-4",[1392,1632,1633,1634,1636],{},"Een Remote Starter is een begeleide remote sessie van circa twee uur waarin Peppol-registratie, eerste configuratie of een softwarekoppeling samen worden ingericht en getest. Bij standaardkoppelingen verzorgt het Support-team de sessie; plan via ",[1466,1635,1482],{"href":1481}," of je vaste contactpersoon.",[1392,1638,1639],{},[1466,1640,1641],{"href":40},"Softwarekoppelingen en implementatie",[1578,1643,1646,1649],{"header":1644,"value":1645},"Wanneer bel ik en wanneer mail ik?","item-5",[1392,1647,1648],{},"Telefonische support is beschikbaar vanaf SLA Bronze; plan een afspraak via het supportportaal. Bij een blocking issue (P1) is het verstandig om eerst telefonisch contact op te nemen en daarnaast een melding via het portaal of e-mail in te dienen.",[1392,1650,1651],{},[1466,1652,1653],{"href":1546},"Support en responstijden",[1578,1655,1658,1666],{"header":1656,"value":1657},"Waar vind ik technische documentatie?","item-6",[1392,1659,1660,1661,1665],{},"De volledige kennisbank staat op ",[1466,1662,1664],{"href":1663},"/nl/docs/","docs.econnect.eu"," met handleidingen over het platform, Peppol, API's, koppelingen en regelgeving. Cora kan je ook direct naar het juiste artikel leiden.",[1392,1667,1668],{},[1466,1669,1670],{"href":1663},"Ga naar de documentatie",[1672,1673,1675,1684,1687],"cta",{"badge":1674},"SLA op maat",[1386,1676,1677],{"v-slot:title":574},[1421,1678,1680,1683],{"id":1679},"sla-silver-of-gold-bespreken",[1681,1682],"e-icon",{"name":495}," SLA Silver of Gold bespreken?",[1392,1685,1686],{},"Wil je snellere responstijden, een acceptatieomgeving of SLA-rapportage? In een kennismaking van circa dertig minuten brengen we je situatie in kaart en bespreken we welk serviceniveau past.",[1386,1688,1689,1693],{"v-slot:actions":574},[1398,1690,1691],{"color":1400,"size":1401,"variant":1402,"to":744},[1392,1692,746],{},[1398,1694,1698],{"color":1695,"size":1401,"variant":1696,"chat":1697},"accent","outline","Hoi! Ik wil graag bespreken welk SLA-niveau (Silver of Gold) past bij mijn situatie en wat dat concreet oplevert.",[1392,1699,1700],{},"Vraag Cora om advies",{"title":574,"searchDepth":1050,"depth":1050,"links":1702},[],{"layout":1704,"keywords":1705,"seo_title":1712,"schema_type":1713,"last_updated":1714,"last_reviewed":1715,"nav_column":749,"show_chat":14},"default",[1706,1707,1708,1709,1710,1711],"support eConnect","helpdesk e-facturatie","ticket aanmaken","SLA","kennisbank","Cora chat","Support en helpdesk | eConnect","FAQPage","2026-09-03","2026-07-22",{"title":794,"description":795},"dWRshxyrfZHVF_vtUdQ7pUqt2Kg6dyTpjPcj0WboYYM",1789719621105]