The guarantee applies to all subscriptions: 99% of documents are processed within 8 hours. In practice the average throughput is around 30 minutes. An individual document can take longer if it goes to Quality Control, up to 24 hours on business days.

The IDR (Intelligent Document Recogniser) processes the vast majority of invoices fully automatically. In a limited number of cases, the automatic recognition is not confident enough about the result. The invoice is then sent to eConnect's Quality Control team for manual verification.

Situations where this can occur:

• A difficult-to-read scan or photo (low resolution, skewed, poor contrast).
• An unfamiliar invoice layout from a new supplier.
• A field with multiple possible interpretations (for example, a duplicate amount).
• Missing data that needs to be completed.

The QC team manually reviews and corrects the recognition. The maximum turnaround time for this is 24 hours on business days. After correction, the findings are fed back to the IDR as training data, so that similar invoices are processed automatically in the future.

With higher subscription tiers (Enterprise), the priority option is available. Documents are then given priority in the processing queue and are processed faster. This is especially relevant for larger volumes or time-critical processes.

When there is a sudden increase in document volume, the platform applies automatic scaling. Additional processing capacity is started based on processor load. During the scaling moment, processing time may temporarily increase. Once the additional capacity is available, processing time returns to normal.

eConnect guarantees that 99% of all documents are processed within 8 hours. This SLA is reported monthly, including explanations for any exceptions.

Tip: want to check the status of a submitted invoice? Open the platform and view the conversion tasks. There you can see for each document which processing stage it is in.