The guarantee applies to all subscriptions: 99% of documents are processed within 8 hours. In practice the average throughput is around 30 minutes. An individual document can take longer if it goes to Quality Control, up to 24 hours on business days.

The IDR (Intelligent Document Recogniser) processes the vast majority of all invoices fully automatically. In a limited number of cases, the automatic recognition is not certain enough about the result. The invoice is then sent to eConnect's Quality Control team for manual verification.

Situations where this may occur:

• A difficult-to-read scan or photo (low resolution, crooked, poor contrast).
• An unknown invoice layout from a new supplier.
• A field that has multiple possible interpretations (for example, a double amount).
• Missing data that needs to be supplemented.

The QC team manually checks and corrects the recognition. The maximum throughput time for this is 24 hours on business days. After correction, the findings are fed back as training data to the IDR, so similar invoices are automatically processed in the future.

For higher subscription tiers (Enterprise), the priority option is available. Documents then take priority in the processing queue and are processed faster. This is particularly relevant for larger volumes or time-critical processes.

When there is a sudden increase in document volume, the platform applies automatic scaling. Additional processing capacity is started up based on processor load. During the scaling moment, processing time may temporarily increase. Once the additional capacity is available, processing time returns to normal.

eConnect guarantees that 99% of all documents are processed within 8 hours. This SLA is reported monthly, including an explanation for any exceedances.

Tip: want to check the status of a submitted invoice? Open the platform and view the conversion tasks. For each document, you can see which phase the processing is in.