The administrator is the user with the most permissions within an eConnect environment. Only an administrator can invite other users, assign roles, create organisations and change subscriptions. You can have multiple administrators in one environment.

If you are already an administrator, you can promote another user to administrator:

In addition to the environment role, you can also assign an administrator per organisation. An organisation administrator can add and remove members from that specific organisation.

A user can be an organisation administrator without being an environment administrator; the two levels work independently. See Roles and permissions on the platform for an explanation of all levels.

It is advisable to have at least two administrators in your environment. If the only administrator leaves the company or loses their password, there is no one else who can add new users or change settings. In case of a staff change, the support team would have to intervene manually to appoint a new administrator, which is time-consuming and requires identity verification.

If the previous administrator is no longer employed and no one else has administrator rights, contact support via support.econnect.eu. After verifying your identity (via the known email address or a Chamber of Commerce extract), the support team can set up the new contact person as administrator and link them to the relevant organisations.

Are you the only user in your environment and already have the Administrator role, but no organisation has been activated yet? Then you don't need a new administrator to be appointed and no Chamber of Commerce extract is needed. Add the organisation and click Activate now -- you can do this yourself, without support involvement.

Only contact support if the previous administrator is no longer reachable and no one else has administrator rights (see "New administrator after a staff change" above).

Want to learn more about the role structure? Read Roles and permissions on the platform.